Contact Us

Use this page to reach the editorial team behind Online Casino Sites. We answer questions about our research, our rankings, the bonus terms we describe, and anything on ourfreedomtube.com that looks wrong or out of date. We are a research and comparison publisher, not a casino operator — we cannot open accounts, credit bonuses, release a withdrawal or overturn an operator's decision.

Most messages we get fall into one of a few categories, and the right route depends on which one you're in. The sections below explain what to send us, what to send to the casino, and what to send to a regulator or support organization instead.

What to send the editorial team

Write to us if any of the following applies:

• A factual correction. A bonus percentage, wagering requirement, minimum deposit, withdrawal limit or state availability note that no longer matches the operator's own terms. Tell us which page and what you saw, and include the date.
• A broken or misdirected link anywhere on ourfreedomtube.com.
• A question about our ratings — how an editorial score was reached, or why one casino sits above another in a list.
• A question about terminology — wagering requirements, maximum bonus bets, bonus expiry dates, cashout caps, RTP, slot volatility, random number generators, KYC checks. We'd rather explain it than have you guess.
• Feedback on coverage. If a topic you needed isn't covered, or is covered thinly, that's useful to know.
• Press, partnership and advertising inquiries. Operators and agencies can approach us, but see the independence note below before you do.

How to make your message easy to answer

1. Name the page and, where you can, the exact line you're asking about.
2. Say which state you're reading from if the question touches availability, payment methods or eligibility — US rules differ by state and the answer often turns on that.
3. Include screenshots or the operator's own terms wording if you're reporting a discrepancy.
4. Give us a date. Bonus offers and payment options change without notice, and a claim verified in one month may not hold in the next.
5. Don't send account numbers, card details, passwords, Social Security numbers or copies of ID. We never need them and we don't want them on file.

What we can't do for you

Being clear about this saves everyone time:

• We cannot credit, extend, restore or dispute a bonus. Only the operator can.
• We cannot release a held withdrawal, speed up a payout or intervene in an identity verification or source-of-funds review.
• We cannot close, reopen or unlock your casino account, and we cannot apply or lift a self-exclusion.
• We cannot tell you that any casino is completely safe, and we will never promise a withdrawal or a winning outcome. Gambling is not a way to make money or to fix a financial problem.
• We cannot give legal advice on whether a specific site may lawfully serve you where you live.

Where to take a payout or bonus dispute

Disputes follow a fixed order, and skipping a step usually slows things down.

1. Open a ticket with the casino first. Use live chat or email, get a reference number, and keep the transcript. Most operators require a formal internal complaint before anything escalates.
2. Put it in writing. Set out the dates, the amounts in US dollars, the payment method used and the term you believe was misapplied — a wagering requirement, a maximum bonus bet breach, an expiry date or a cashout cap are the usual culprits.
3. Allow the operator's stated response window to pass before escalating.
4. Escalate to the regulator or dispute body named in the casino's own terms. If the site is licensed by a US state gaming regulator, that agency handles player complaints for the state it licenses. If the site is licensed offshore, your escalation route is whatever its licensing authority and terms provide, which is generally weaker.
5. Then tell us. We can't arbitrate, but documented patterns of delayed payouts or unclear terms do feed into how we describe an operator.

Advertising, commissions and why they don't change our answers

Online Casino Sites earns money through affiliate arrangements. If you follow a link from one of our comparison pages and register with a casino, we may receive a commission at no extra cost to you. That relationship does not buy a position in a ranking, an editorial score or a favorable sentence, and we publish the drawbacks of the operators we earn from. If you write to us and disagree with a rating, you'll get a reasoned answer rather than a sales pitch — and if you show us we're wrong, we change the page. More on how the site is put together is on our about the editorial team page, and the commercial terms governing use of ourfreedomtube.com are set out in our site terms and conditions.

Questions we're asked about the listed casinos

The offers below appear in our comparison lists, and the questions we receive about them are mostly about conditions rather than headline numbers. Ratings shown across the site are our own editorial assessments based on research and published terms, not customer review scores, and we have not deposited or played at these sites.

Raging Bull

Our top-ranked listing, and the one that generates the most contact-form traffic — largely because the advertised 410% up to $10,000 plus 50 free spins is the largest headline figure on the list. Readers usually want to know what sits behind it. A match bonus of that size is never simply handed over: it requires a qualifying deposit of your own money, and the material conditions to check in the operator's terms are the wagering multiple, whether that multiple applies to bonus alone or deposit plus bonus, the maximum bet allowed while a bonus is active, the expiry window, and whether winnings from the bonus are capped at a multiple of the deposit. The free spins are normally restricted to named games. Editorial rating 10.0. Limitation: very large percentage bonuses generally carry the strictest playthrough and cashout caps on a list like this, so the amount you can realistically withdraw bears little relation to the $10,000 ceiling. Verify the current terms on the operator's own page before depositing — advertised offers change.

Magician Bet

The reason this one draws questions is the phrase in the offer itself: 101% No Wagering. "No wagering" means bonus funds or winnings are not subject to a playthrough multiple before withdrawal, which is unusual and, for readers who dislike tracking a rollover, more useful than a bigger headline number. It still deserves scrutiny: no-wagering offers commonly carry a lower maximum bonus, a minimum qualifying deposit, game restrictions and an expiry date, and "no wagering" does not remove identity verification before a payout. Editorial rating 9.8. Limitation: the 101% match is modest next to the rest of the list, so anyone chasing maximum bonus value will find it small.

Slots of Vegas

Listed at 9.6, with 375% bonus plus 50 free spins on Cash Chaser. The distinguishing detail here is that the spins are tied to one named title, which matters more than it looks: game-specific spins mean the RTP and volatility of that single game determine what the spins are worth, and any winnings from them are usually subject to the same wagering and cashout limits as the cash bonus. Limitation: a bonus locked to specific games gives you less freedom over where you play, and readers who prefer table games or live dealer rooms will find that free spins contribute nothing to their session.

Uptown Aces

Also rated 9.6, advertising 600% for new players — the highest match percentage on the list. High-multiplier offers of this type are typically capped in absolute dollars somewhere in the terms, and that cap is the number that matters, not the percentage. Check it, along with the qualifying deposit minimum and any per-spin bet ceiling. Limitation: the headline gives no dollar figure at all, so you cannot judge the value of this offer from the advertisement alone.

Comparing the headline offers

Casino	Advertised offer	Editorial rating
Raging Bull	410% up to $10,000 + 50 free spins	10.0
Magician Bet	101% no wagering	9.8
Slots of Vegas	375% bonus + 50 free spins on Cash Chaser	9.6
Uptown Aces	600% for new players	9.6
Card Crush	Instant welcome reward: 2 mystery coins & 5 cards	9.5
Zumba Cards	250% deposit bonus up to 250 SC	9.5
BetUS	200% up to $4,000 for new players	9.4
Amazon Jackpots	4 posters + 40 free SC + bonus wheel for $20	9.1
Slots and Casino	500% up to $2,500 x3	9.1
Bets.FM	225% deposit bonus up to 1 BTC + 225 free spins	9.1

All offers are as advertised by the operators and are subject to their terms, minimum deposits, eligibility rules and expiry dates. Verified Sep 25, 2026; confirm current terms before you deposit.

Money questions we answer, and the ones only the casino can

We can explain how a cost or a payment route generally works. We cannot confirm the fee, limit or timing on your specific account — those sit in the cashier and the terms of the site you're using.

What it costs to take part. Real-money casinos require a deposit; a minimum is set by the operator and by the method, and a bonus almost always has its own higher qualifying minimum. Two offers on the list above use a different model: Zumba Cards quotes its bonus in SC and Amazon Jackpots bundles free SC with a $20 purchase, which is the sweepstakes-style structure where you buy one currency and receive a promotional one alongside it. Bets.FM quotes its cap in BTC, meaning a crypto-funded account with a value that moves against the dollar. Read which currency an offer is actually denominated in before comparing percentages.

Paying in. Availability varies by operator and by state, so check the cashier rather than assuming. Methods commonly offered to US players include debit cards, credit cards (often declined by the issuer for gambling), ACH bank transfers, wire transfers, e-wallets where supported, prepaid cards and vouchers, and cryptocurrency at sites that accept it. PayPal appears at some state-licensed operators and not at others; it is not a universal option.

Getting paid out. Ask the operator for four numbers: the minimum withdrawal, the maximum per transaction and per month, the fee on your chosen method, and the expected processing window. Payouts usually run in two stages — an internal approval or pending period, then the transit time for the method. Cards and ACH tend to take business days; crypto is typically faster once approved; paper checks are the slowest. Withdrawals are frequently routed back to the deposit method, which is why a prepaid deposit can complicate a payout.

Verification. Expect KYC before your first withdrawal: government ID, proof of address, and proof of the payment instrument. Larger or unusual activity can trigger source-of-funds checks. Submitting documents early rather than at the moment you request a payout is the single most effective way to avoid a delay — and no, we cannot submit them for you or vouch for you.

What you'll find across the games and the wider sites

When readers ask us what to look at beyond the bonus, we point at the catalog and the software behind it. The categories in this market are broadly: slots, including progressive jackpot titles where a shared prize pool builds across players; table games such as blackjack, roulette and baccarat, usually in RNG form with several rule variants; live dealer rooms streamed with a human dealer, which run to fixed table limits and real-time betting windows; and specialty games like video poker, keno and scratch titles. Outcomes on RNG games are produced by random number generators, which regulators require to be independently tested at licensed operators. Published RTP tells you the long-run theoretical return, and volatility tells you how unevenly that return arrives — neither predicts a session. Most of these catalogs are playable in a mobile browser, with dedicated apps at some operators; check that live dealer tables and your preferred titles are actually available on mobile before you commit.

Several brands in this space run more than a casino. BetUS, for example, is known as a sportsbook operation alongside its casino, and sportsbook promotions, odds and settlement rules are governed by entirely separate terms from casino bonuses — a wagering requirement attached to a casino bonus will not usually be satisfied by sports bets. Poker rooms, racebooks, bingo and virtual sports appear at some operators too. Assume each vertical has its own bonus terms, its own contribution rules and sometimes its own wallet.

Who can contact us, and the rules that apply where you are

Online Casino Sites is written for adults aged 21 or over in the US. Please don't write to us asking how to get around an age check, a state block or a self-exclusion — we won't help with that.

Regulation here is layered. Federal law addresses certain interstate activity, while the decision to license and regulate online casino gaming is made state by state. A handful of states license online casinos directly; in those states, operators hold a license from the state gaming authority, players must be physically located in-state when they play, geolocation is enforced, and the state regulator handles complaints and consumer protection. Many other states have no licensed online casino regime, and some permit only sweepstakes or social-casino models, which operate under a different legal theory and use promotional currencies rather than direct cash wagering. Accepting US customers is not the same thing as being authorized to serve them — a site reachable from your state may not be licensed to operate there, and if it isn't, your protections and your complaint route are materially weaker. We don't assert a licensing status for any operator we list; check the license details the operator publishes and verify them with the named regulator before you deposit.

If gambling has stopped being entertainment, that's a different kind of message and a different kind of help. Our responsible gambling tools and support guide covers deposit and loss limits, time-outs, self-exclusion and blocking software, along with confidential national helplines. The 1-800-GAMBLER helpline operates nationally in the US. Readers researching sites outside US regulation may also want our coverage of casinos operating without GamStop for context on what self-exclusion schemes do and don't reach.

Getting in touch

Send your question through the contact form on this page, with the page name, your state and the date you saw the information. Corrections and factual challenges go to the front of the queue; we'd rather fix a page than defend it. General questions about bonus mechanics or payout terms get a straight answer, and if the honest answer is "only the operator can tell you that," we'll say so and point you at the right place to ask.

Editorial queries are handled by Noah Fletcher and the Online Casino Sites team. We read everything, we answer what we can, and we don't pass your details to operators.